EHR Trainer and Technical Support Analyst

CO 80120, Littleton
Posted 7 days ago

Trainer and Technical Support Analyst

Gaia Software is hiring a Technical Support Analyst / Trainer in our Littleton, CO corporate office. Gaia Software is an established company that creates dialysis focused healthcare solutions. This position is part of the Electronic Medical Records department.

Responsibilities:

  • Provides level one and level two support to caregivers and internal departments on all reported questions, inquiries and production issues.
  • Works as part of a high-performance team to provide expertise and understanding by answering and resolving daily inquiries.
  • Trainer to external and internal clients.
  • Participates in client implementations.
  • Audits client software to ensure proper settings and to motivate use of overlooked existing software functionality.
  • Responds to customer (Internal and External) requests regarding designing EHR product enhancements and new functionality.
  • Provides initial and ongoing training to all customers through onsite visits and internet training sessions.
  • Helps troubleshoot database and server issues both internally and externally.
  • Responsible for client requests and configuration requests.
  • Assists with software upgrades and patches during and after standard business hours.
  • Travels up to 5% depending on client needs.
  • Miscellaneous Technology Projects.
  • Delivers / Creates release notes and other client facing materials.

Qualifications

  • Customer Centric
  • Quality Focused
  • Past Training Experience
  • Detailed Oriented
  • Manages and prioritizes workload / ability to multi-task
  • Good oral and written communicator
  • 2 years’ experience supporting and testing software applications

Preferred Requirements

  • Experience with Microsoft Dynamics CRM
  • Experience with GE billing
  • Health Care experience
  • Project Management experience

Gaia Culture

We have a collaborative working environment that is built on quality and process improvement. The work environment is relaxed, with casual dress. This is a full-time, in-office position located in Littleton, Colorado near C470/Broadway.

Please do not apply if you are seeking part-time, freelance, or remote work.

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