System Administrator and Technology Support Analyst for Software Company

CO 80120, Littleton
Posted 2 months ago

System Administrator and Technology Support Analyst for Software Company

Gaia Software is hiring a System Administrator in our Littleton, CO corporate office. Gaia Software is an established company that creates dialysis focused healthcare solutions. This position is part of the Electronic Medical Records department.

Responsibilities:

  • Demonstrated experience with Windows server configuration, administration, and monitoring
  • Demonstrated troubleshooting skills in networking and storage management
  • Experience working in a process-oriented workflow environment
  • Professional verbal and written communication skills required, capable of contributing to Knowledge Management
  • Ability to react to dynamic industry and rapid changes in information technology
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience supporting enterprise IT environments
  • Experience creating, modifying, and following standard procedural documents
  • Support network infrastructure including AD domain, and other network and application servers.
  • Support LAN/WAN connectivity including firewalls, VPNs, routers, and switches
  • Perform network monitoring and maintenance, including updates and service patches
  • Enforce security procedures and other compliance procedures.
  • Conduct periodic reviews of firewall, server, and other system logs
  • Manage server room infrastructure and coordinate vendors for onsite vendors and hosted systems
  • Utilizes Veeam to Perform backups, file restores, and maintain redundant offsite storage
  • Provide support for 3rd party applications and vendor coordination
  • Can utilize Hyper Visor software to maintain, administer and create virtual environments
  • Other miscellaneous admin duties including printer, desktop, peripheral support and building security/access infrastructure
  • Provides level one and level two support to caregivers and internal departments on all reported questions, inquiries and production issues
  • Works as part of a high-performance team to provide expertise and understanding by answering and resolving daily inquiries
  • Responsible for client requests and configuration requests
  • Assists with software upgrades and patches during and after standard business hours

Qualifications

  • Strong knowledge and experience with end-user workstation support
  • Strong knowledge and experience with LAN/WAN technologies and TCP/IP networking
  • Experience with enterprise server management including Windows Server 2008/2016 AD, DNS, DHCP servers required
  • Experience with VM technology is required
  • Experience with Meraki or Cisco firewalls is preferred but not required
  • Customer Centric
  • Quality Focused
  • Detailed Oriented
  • Manages and prioritizes workload / ability to multi-task
  • Good oral and written communicator

Gaia Culture

We have a collaborative working environment that is built on quality and process improvement. The work environment is relaxed, with casual dress. This is a full-time, in-office position located in Littleton, Colorado near C470/Broadway.

Please do not apply if you are seeking part-time, freelance, or remote work.

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